Our policy is very simple and straight-forward. Any personal information that is gathered will not be disclosed, sold, revealed, or traded to anyone for any purpose at any time. We do not buy mailing lists and we definitely do not sell or share ours. Your privacy is safe with us.
Due to the nature of Homeowners Associations and Property Management we by definition are collecting, saving and archiving many types of personal, confidential and sensitive information regarding the members of the HOA. We treat this information as very private. At no time do we make public any information about a homeowner with the single exception of owners that have reached a level of delinquency that requires a lien placed on their property. While we're currently not displaying this information in a public fashion, many homeowners have expressed a desire for us to do so.
We'll be checking the legal implications of this with our attorney and once it clears with them we'll put this information onto the soon to be released Real Time Report page. Please watch for an announcement soon advertising the new page.
Your Computer Information
We collect limited information about the version and type of web browser and operating system you use for the sole purpose of improving the quality of our site and making it as compatible with as many different types of systems as possible. No personal information is gathered and the information we do gather is done without special software, spyware or adware. If you have any questions or concerns about this please don't hesitate to contact us.
Server Storage and Disaster Recovery
Our website and our management tools use the latest technology. The database and the website application are hosted by a professionally managed and secure server farm. They guarantee us an annual uptime of 99.98% (that's 1.752 hours possible downtime a year).
We backup our public database to an offsite system every 24 hours. The website application is published from our Information Manager's business servers and is managed by source control software. In the event of a natural disaster that takes out our public server, we can be back online within hours and at most our data will only be 24 hours out of date.